Okgame Terms and Conditions

These Terms and Conditions ("Terms") govern the okgame platform (okgame.wine) and governs the use of all related services. By registering on okgame or using any of its services, you are deemed to have accepted these Terms. If you do not agree, please refrain from using our platform. We may update these Terms from time to time, so we recommend checking this page regularly.

Okgame is an internationally licensed online gaming platform serving users in Bangladesh and beyond. These Terms are available in both Bengali and English; in the event of any conflict, the Bengali version shall take precedence.

• You must be at least 18 years old to use the okgame platform.
• You are responsible for complying with the laws of your country of residence.
• Using okgame for any fraudulent activity, money laundering, or other illegal purposes is strictly prohibited.
• Okgame reserves the right to modify, suspend, or discontinue its services at any time.
• Okgame may close your account without notice if you breach any part of these Terms.

To register on okgame, you must provide accurate and complete information. Registering with false details is a serious violation of these Terms and will result in account termination.

• At registration, you must provide your correct full name, date of birth, email address, and phone number.
• Each person may register only one account — multiple accounts from the same device, IP address, or payment method are not permitted.
• A copy of your National ID or passport may be requested for account verification purposes.
• KYC (Know Your Customer) verification must be completed before any withdrawal can be processed.
• Keep your login credentials strictly confidential and do not share them with anyone.
• Selling, renting, or transferring your account to another party is strictly prohibited.

Okgame supports Mobile Banking, Nagad, and other popular payment methods for the convenience of Bangladeshi users. All transactions are processed through secure, encrypted channels.

• Deposits must be made using a payment method registered in your own name and linked to your own mobile number.
• The minimum deposit amount will be listed on the okgame cashier page and is subject to change from time to time.
• Withdrawals are typically processed within 24 to 72 hours; additional time may be required if verification is needed.
• Withdrawals will only be processed to the same payment method used for the original deposit.
• Withdrawals to third-party accounts are strictly prohibited.
• Okgame may request additional information or place a hold on payments in the case of suspicious transactions.

Okgame regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which you should read carefully before claiming.

• Full details of the welcome bonus, cashback, referral bonus, and other offers can be found on the promotions page.
• Each bonus has specific wagering requirements that must be met before a withdrawal can be made.
• Multiple bonuses cannot be claimed simultaneously unless the offer explicitly states otherwise.
• Bonuses come with a set time limit to meet the wagering conditions; once the deadline passes, the bonus will be forfeited.
• Any evidence of bonus abuse or system exploitation will result in the relevant bonus and associated winnings being forfeited.
• Okgame reserves the right to modify, suspend, or cancel any bonus offer at any time.

Okgame offers a wide range of gaming options including Sports Betting, Live Casino, and slots. Each game category may have its own specific rules, but the general terms below apply across the board.

• All game outcomes are determined using internationally recognised RNG (Random Number Generator) technology.
• If a bet remains incomplete due to a technical error, the stake for that bet will be refunded.
• In Sports Betting, odds may change during live betting; only confirmed bets are considered final.
• Deliberately exploiting technical errors or system vulnerabilities will result in account termination.
• In the event of a dispute over a game outcome, okgame's decision shall be considered final.
• If any game or betting market is made available with incorrect odds or limits due to an error, okgame reserves the right to void the affected bets.

Okgame believes gaming should be a source of fun, not addiction or financial harm. That is why we actively promote responsible gaming.

• Users can set their own deposit limits, loss limits, and session time limits.
• If needed, users may take advantage of the Self-Exclusion (account pause) feature for a set period of time.
• If you experience any gaming issues, contact our 24/7 support team.
• Okgame will actively alert users if unusual gaming patterns are detected on their account.

Okgame may temporarily suspend or permanently close your account for any of the following reasons:

• Violation of any part of these Terms.
• Registering with false or incomplete information.
• Evidence of fraudulent activity, use of bots, or system exploitation.
• Suspected money laundering or any other illegal activity.
• Failure to complete KYC verification or submission of fraudulent documents.
• Evidence of multiple accounts belonging to the same individual.

You may request to close your account at any time. Any pending withdrawals will be processed before the account is closed.

Okgame takes the protection of your personal data very seriously. We use SSL encryption and internationally recognized security standards to keep your information safe.

• Your personal information is used solely to provide our services and fulfill legal obligations.
• Okgame never sells your personal information to third parties.
• Information may be disclosed to the relevant authorities where required by law.
• Use a strong password to keep your account secure and change it regularly.

For more information, visit our Privacy Policy Read.

For any disputes or complaints, please contact our customer support team in the first instance. We aim to respond within 72 hours.

• To submit a complaint, reach us via 24/7 live chat or email.
• When submitting a complaint, please include your account ID, transaction details, and a clear description of the issue.
• In disputes relating to game outcomes, okgame's server logs will serve as the definitive record.
• If the support team is unable to resolve an issue, you may appeal to our licensing authority.
• Any legal disputes will be resolved through international arbitration proceedings.

Okgame reserves the right to update or modify these Terms at any time. Users will be notified of significant changes via email or through a notification on the platform.

• Continued use of the platform after any changes have been made will be considered your acceptance of the updated terms and conditions.
• We recommend visiting this page regularly to stay up to date with the latest terms and conditions.
• If any part of the terms is unclear, please contact our support team.
• The date of the most recent update to these Terms is shown at the top of this page.