Okgame FAQ — for all your questions
Find the answer here

No. Under okgame's policy, each individual may only create one account. Attempting to open multiple accounts using the same mobile number, email address, or device may result in all accounts being suspended and bonuses being cancelled.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP, set a new password, and log back into okgame. The whole process takes just 2-3 minutes.

Yes, KYC (Know Your Customer) verification is required before making large withdrawals. This protects your account and helps prevent fraud. Simply upload a clear photo of your National ID or passport, and verification is typically completed within 24 hours.

If your account is suspended, contact okgame's 24/7 live chat support. The support team will review the reason and resolve the issue as quickly as possible. In most cases, completing account verification is all it takes to reactivate your account.

okgame supports all popular payment methods in Bangladesh:

• Mobile Banking — the fastest and most popular
• Nagad — instant deposit
• Rocket — Dutch-Bangla Bank Mobile Banking
• Bank Transfer — for large amounts
• Crypto — selected cryptocurrencies

The minimum deposit on okgame is just BDT 500, making it accessible for any gamer in Bangladesh. The minimum withdrawal amount is BDT 1,000. The maximum daily withdrawal limit depends on your account's verification level.

Withdrawal requests on okgame are typically processed within 15 minutes to a maximum of 24 hours. Withdrawals via Mobile Banking and Nagad are the fastest. Bank transfers may take up to 3 business days.

Deposits are usually credited to your wallet within 1-5 minutes. If your balance hasn't updated after 15 minutes, contact our live chat support with your transaction ID. Having your payment slip or screenshot ready will help resolve the issue faster.

When you open a new account and make your first deposit on okgame, the welcome bonus is added automatically. For bonus amounts and terms, visit our Promotions Visit the page. Wagering requirements must be met before bonus funds can be withdrawn.

A wagering requirement is the amount you need to bet before you can withdraw bonus funds. For example, if a bonus is BDT 1,000 with a 20x wagering requirement, you must place BDT 20,000 in bets before the bonus becomes withdrawable. okgame's wagering requirements are competitively low.

okgame awards a rebate bonus based on your daily gaming turnover. A fixed percentage of your losses is returned as cashback directly to your wallet. This bonus is generally credited automatically at midnight each day with no wagering requirements.

Bonuses may be cancelled for the following reasons:

• If multiple accounts are created
• If the wagering requirement is not met before the bonus expires
• If the bonus terms and conditions are violated
• If fraudulent activity is detected on the account

okgame offers betting on over 100 sports events. The top choices among Bangladeshi players are cricket, football, kabaddi, badminton, and tennis. Betting is also available for major international tournaments including IPL, BPL, EPL, and the T20 World Cup.

Live Betting means placing wagers in real time while a match is in progress. On okgame, you can bet on continuously changing odds throughout the game. Tracking live scores, stats, and match situations helps you pick the right moment to bet — and improve your chances of winning.

A parlay bet combines wagers on multiple matches into a single bet. If all selections win, the payout multiplies accordingly. okgame supports parlay betting — you can add between 2 and 12 selections in a single parlay. The risk is higher, but so is the reward if you win.

Yes. If a match is cancelled, postponed, or voided due to referee intervention, your stake is automatically returned to your wallet. Refunds are usually processed within 30 minutes to 24 hours. For parlay bets, the voided selection is removed and the remaining legs stay active.

okgame's Live Casino features hundreds of games from world-class providers. Popular titles include:

• Baccarat — Most Popular
• Roulette — European & American
• Blackjack
• Dragon Tiger
• Teen Patti & Andar Bahar
• Live Show Games

All games are available with real dealers via live streaming.

RTP (Return to Player) is the theoretical percentage of total wagers that a slot game pays back to players over time. Most slots on okgame have an RTP between 95% and 98%, which is above the industry average. The RTP for each game is listed on its information page.

Absolutely! All Live Casino games on okgame are fully playable on mobile. Download the okgame app for an even smoother experience. Live streaming runs completely buffer-free on a 4G or Wi-Fi connection.

okgame app is available directly from our Download Page from our website. Android users can download the APK file and install it by enabling "Unknown sources" under Settings on their device. iOS users can open the site in Safari and tap "Add to Home Screen" to use it as a web app.

Yes, you can log into the okgame app quickly using fingerprint or Face ID. After your first login, enable the biometric option in the app settings. From then on, you can sign in securely without entering your password each time.

First, fully close the app and relaunch it. If the issue persists, clear the cache (Settings → Apps → okgame → Clear Cache). Download the latest version and reinstall the app. If the problem continues, contact our live chat support with your device model and Android version.

okgame uses SSL encryption and advanced security protocols to keep all user data protected. Payment transactions are fully encrypted. Enabling two-factor authentication (2FA) adds an extra layer of security to your account. okgame will never ask for your password by phone or email — if you receive such a request, contact support immediately.